1. Service Commitment

WSTIANMAO upholds its working principles of “Superior quality of the product, Best Delivery of Service, Value Creation, Harmonious & Co-operative Business Relationship, Continuous Innovation and Humanized Management’, meanwhile adheres to the commitment of “Quality of Service”, constantly improving the quality of customer service, aims to ensure all of the clients are provided with professional services and become the clients’ desirable and valuable business partner.

2. Service Policy

A. Service objectives: To become the clients’ desirable and valuable business partner!

B. Service commitment: Provides solutions towards our clients’ problems within 4 hours!

3. Technical capability

A. WSTIANMAO is a high-tech enterprise with own fixture design and R&D capabilities. It continues to learn about the latest management disciplines and technology knowledge in the industry.

B. Continuous innovation in order to provide clients with superior quality of products and aims to meet and exceed our clients’ expectations;

C. WSTIANMAO could provide consultancy services according to clients’ enquiries on their fixtures training or technology requirement;

D. Strictly implements the ISO9001: 2008 international quality management system, 8S and ERP management system in order to produce competitive products in the market.

4. After-sales service

A. WSTIANMAO has a professional service team consists of 10 engineers and technicians in Shenzhen headquarter and more than 10 engineers are located in Chongqing, Wuhan or other countries (Business Partner).

B. Upholds the efficiency principle, aims to meet customer demand to the greatest extent, minimize the waiting time of clients.

C. Provides flexible product maintenance service plan in order to reduce the maintenance costs.

5. Contact information

Tel: +86-755-26016267

Fax: +86-755-26016175

Cell phone: +86-139 2379 5421; +86-138 2332 7876; +86-138 2332 7859

E-mail: PE@wstianmao.com